This policy covers visits to go.ancel.com and purchases completed through the linked ANCEL store at ancel.com. Campaign-page measurement and consent choices are separate from Shopify checkout, payment, and order processing.
Thank you for supporting us all the time. We respect your privacy and want to protect your personal information. To learn more, please read our Privacy Policy.
This privacy policy governs personal data processed when you visit go.ancel.com or complete a purchase through the linked ANCEL store at ancel.com.
On go.ancel.com, we may process campaign attribution parameters, interactions with campaign pages, and your consent preferences for analytics and advertising measurement. When permitted by your privacy choice, Microsoft Clarity may provide aggregated heatmaps and reconstructed session interactions so we can understand how campaign pages are used; we do not intentionally send contact details, payment information, or order identifiers to Clarity. Checkout, payment, order, and fulfillment information is collected and processed through ancel.com and Shopify. Marketing measurement on go.ancel.com follows the privacy choices presented on the campaign page.
1. What information do we collect?
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.
We promise that we will not sell any customer's contact information, and we will not use any customer's personal information or pictures for advertising without the consent of the customer.
2. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions: We use your information to process payments you make through the Services.
To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services.
Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
3. Your Rights
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may send us an e-mail to support@ancel.com to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.
4. Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
4.1 Service Providers
We share personal data with companies that provide services on behalf of us, such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These companies are obligated to protect your data and may be located wherever we operate.
4.2 Corporate Affiliates and Corporate Business Transactions
We may share personal data with affiliated companies and business partners. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
4.3 Legal Compliance and Security
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
5. How do we protect your information?
You are responsible for your own username and password safety and security on ANCEL. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.
6. Data processed by Third Party
6.1 Third party's previous authorization to us
Facebook, Twitter, Google, Instagram
When you login in by your account via Facebook, Twitter, Google, Instagram at ANCEL, we are available to obtain your login information automatically because these third parties have previously authorized us to collect your information in order to help you log in inconveniently. To protect your information better, we sincerely recommend you familiarize yourself with the privacy policy provided by these third parties before you login in through your account registered at their websites. Consequently, please note that you should also take steps to protect yourself, especially online. Do not share your password with anyone else. Also, remember to sign out of the website and close your browser window when you have finished your work. If you really mind providing us with your personal data through the previous authorization, you may register a new account at ANCEL.
Paypal
If you choose to pay online through "Check out with Paypal", please be aware of the fact that once you click the button, you will be a link to the website of Paypal. The personal data that you are asked to provide, including your card number, your billing address and your contact information, will be collected and processed by Paypal instead of ANCEL, though our trademark/logo can still be seen on the top left corner on that website. We sincerely recommend you to learn about the privacy policy of Paypal and make your choice among different payments cautiously. ANCEL should not be liable for your data processing by Paypal when you click the button "Check out with Paypal".
6.2 Other Third parties that may reach your information
To provide better products and services for our customers, we may mainly transfer your data to the two types of third parties,
Third party related to Advertising & Marketing—Google, Facebook, Twitter, Pinterest, Youtube, etc.
Information about your activities on our website, for example, what products you like to browse, may be transferred to these third parties. You may receive Communication letters on advertising and marketing in your e-mail sent by us and/or selected third parties. You have the option to opt out of receiving marketing communications from us and/or selected third parties. When you do not want to receive advertisements from us and/or selected third parties anymore, you should opt-out by contacting us (e-mail) or click on the "unsubscribe" link in any email communications which you receive.
Third-party related to Payment & Delivery—Paypal, Oceanpayment, etc.
If you make a purchase from our store, your payment and delivery information will be necessary to the trade. Your information may be transferred to the third parties above and processed by them. We promise that appropriate or suitable safeguards, for example, encryption technology, will be provided to ensure the security of your information This type of personal data is so important to the purchase activities that we strongly recommend you to think twice when you want to delete or object to the processing of these data.
6.3 About Third party located in a third country
As we have stated above, model contractual clauses or alternative legal bases or binding corporate rules will help protect your information security. Once we notice a third party breach its obligation and infringe on your privacy, we will immediately notice it to correct its mistake. If you notice a third party breach its obligation and infringe your privacy owing to ANCEL's mistake, you may contact us to obtain remedies. We promise that appropriate or suitable safeguards, for example, encryption technology, will be provided to ensure the security of your information. Our customers have the right to obtain a copy of those data transferred to a third country. If you need to realize your rights, please contact us.
7. Cookies, consent, and campaign measurement
Our campaign pages use necessary browser storage to remember your privacy choice and maintain the direct checkout experience. Optional analytics and advertising technologies are controlled separately.
Analytics: When analytics is enabled, Google Analytics 4 and Microsoft Clarity may measure page views and interactions such as product views, section engagement, gallery use, and campaign call-to-action clicks. Clarity is configured with advertising storage denied.
Advertising: When advertising is enabled, Google Ads and Meta Pixel may measure campaign page visits, product views, and campaign call-to-action clicks. Campaign pages do not send AddToCart, InitiateCheckout, or Purchase events. Shopify is responsible for checkout and completed-purchase measurement.
Visitors in the EEA, United Kingdom, Switzerland, and visitors whose region cannot be identified are asked to choose before optional tracking starts. For other identified regions, analytics and advertising may start automatically. A browser Global Privacy Control signal keeps advertising disabled; where a choice is otherwise required, analytics remains off until you decide.
Your privacy choice is stored for up to 180 days. You can change it at any time through the “Privacy settings” link in the page footer. Withdrawing a choice stops new campaign-page events for that category and attempts to remove accessible campaign cookies, including applicable _ga, _gcl, _fbp, _fbc, _clck, and _clsk cookies. Browser restrictions may prevent the page from removing cookies that it cannot access, and code already loaded in the current page cannot be unloaded without a refresh.
Campaign parameters beginning with utm_ are retained for the browser session when either analytics or advertising is enabled. Google and Meta click identifiers (gclid and fbclid) are retained only while advertising is enabled. Necessary checkout fields such as the landing page and experiment identifier are included independently of optional tracking choices.
For questions about this Privacy Policy or privacy choices, contact support@ancel.com or write to ANCEL, 1165 Allgood Road, Suite 1, Marietta, Georgia 30062, United States.